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Small businesses versus mega-sized competitors: 5 ways the game is changing
It wasn’t so long ago that the deck was stacked in favor of the largest players in any given industry. They were the ones with the buying power, the optimized supply chains, and the technology that,...
View ArticleVoice mail fraud: What you need to know and how to protect your business
The advent of social media has made the sharing of pictures, videos, and other media incredibly easy and, most of all, free. So it’s hard to believe that there are still voice mail hackers breaking...
View ArticleWhat call center managers need to know about the cloud: The benefits
We talk to call center managers every day that are considering moving their organizations to the cloud. Many of these managers raise similar questions about whether their call center is ready to take...
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How to choose the right cloud services provider for your cloud-based call center
In my last post, I peeled off the benefits contact center managers stand to gain when they make the switch to a cloud-based call center. If you’ve made up your mind to reap those benefits by...
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2 gotchas to watch out for when migrating to the cloud
Throughout my series on migrating call centers to the cloud, I’ve stressed that finding the right cloud services provider is the most important step of your cloud migration. My last post was dedicated...
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Essential Deployment Considerations When Moving to a Cloud Call Center – Part...
As we discussed in last week’s post, there are many things to consider when moving from a premise-based call center to a cloud call center. Once you’ve made the decision and it is time to deploy the...
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Essential Deployment Considerations When Moving to a Cloud Call Center – Part...
Over the last four weeks, we have looked at the key considerations when moving from a premise-based call center to a cloud call center. In the prior weeks, we have looked at Call Quality, Change...
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